Removing the reference to Banking Code of Practice, as the Code is not intended to apply to non-financial products or services such as the Safe Custody Facilities.

Updates to help CommBank prevent and combat Financial Abuse (see ‘2.3: Breach of laws/refusal of service’, ‘3.5: Access restrictions’, ‘3.6: Giving instructions to the Bank’, ‘5.1: Your rights to terminate the Agreement’ and ‘5.2: Our rights to terminate the Agreement’).

Updated provisions on when and how CommBank may change the Terms and Conditions (see new '7.1: How we let you know about changes') and how CommBank will communicate with customers, including when a notice will be taken to have been received (see '8.1: Communicating with you').This means we, may make corrective adjustments without affecting any other customer's rights (see '6: Our liability'). Updating CommBank's liability when providing a Safe Custody Facility, including where CommBank makes an error.For current customers who are no longer contactable, CommBank will comply with the applicable law for the disposal of uncollected goods (see '5.3 Uncollected contents'). Introducing new rights for CommBank to deal with any contents of Safe Custody Facilities that remain uncollected after the required time, or where CommBank cannot contact the customer, including permitting CommBank to decide on appropriate disposal methods.Providing for requirements on what can and cannot be stored in a Safe Custody Facility, including a new right for CommBank to remove and deal with prohibited contents (see '2.5: What you cannot store in a Safe Custody Facility').Providing for when Authorised Third Parties can access the contents of a Safe Custody Facility (see ‘3.4: Access by Authorised Third Parties’).Providing for when CommBank can access and/or transfer the contents of a Safe Custody Facility (see ‘3.3: When we can access a Safe Custody Facility' and '3.7: Transferring the contents of a Safe Custody Facility').Updating CommBank's rights to refuse access to, suspend, or terminate a Safe Custody Facility (see ‘2.3: Breach of laws/refusal of service’ and '3.5 Access restrictions').Providing for new eligibility criteria when opening a new Facility (see ‘2.2: Safe Custody Facility eligibility criteria’).The main changes to the Terms and Conditions are listed below.

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